Frequently Asked Questions
Everything you need to know about your next style discovery.
How does the Mystery Tackle Box fashion subscription work?
Each month, our stylists curate a selection of premium apparel and accessories tailored to your style profile. Your box is shipped directly to your door, offering a surprise mix of high-quality fashion at a fraction of the retail price.
Can I return individual items from my box?
To maintain our deep discounts, we only accept returns for the entire box in its original, unworn condition. However, if an item has a manufacturing defect, please contact our support team for a specific replacement.
How do you ensure the clothes will fit me?
When you sign up, you will complete a detailed Fit Profile. We use these measurements and your preferred style cuts to select garments from brands that align with your specific body type.
When will my mystery box ship?
Boxes typically ship within 3-5 business days of your monthly billing date. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I skip a month or cancel my subscription?
Yes, you have full control over your subscription. You can skip a month or cancel at any time through your account dashboard, provided the request is made 48 hours before your next billing cycle.